Delta pilot personally helps load bags during Atlanta delay to speed departure
A video is going viral on Reddit, showing a Delta Air Lines captain loading bags onto "his" plane, to get it to depart as quickly as possible during a delay. Massive kudos to this guy! Delta pilot tries his hand as a ramp agent in Atlanta Hours ago, a Reddit user shared the following: Stuck in ATL right now with a flight that has been delayed more than two hours. They only found one poor guy to load our bags, so the pilot went out to help. I've never seen anything like that! Kudos to the one ramp agent and pilot, but who's going to help us get off the gate? Edit: that is Captain Paul! Awesome team. Pilot loading bags by u/MRSRN65 in delta Then there was the following update: Update: pilot just came back on the plane to let us know they found another ramp agent to take over. He expects about another 20 minutes before we can take get off the gate. Now I wonder if there will be anyone to unload the plane at our destination when we arrive at 3 AM? Kudos to the ramp agents and aircraft crew. And then this final update (along with a video showing several ramp agents meeting the flight): Just landed! I don't think Captain Paul is going to need to help unload the bags. Huge kudos to Captain Paul, this is amazing to see! It's always so nice to see employees at an airline go above and beyond to keep the operation moving, even if something isn't specifically their job function. I'd also point out how the captain is not only helping with loading the bags, but he's doing so much more gently than most ramp agents I've seen. I'd say he has quite the career as a ramper, though I suspect that would be a slight pay downgrade for him. 😉 Anyway, while Delta definitely has the best service of the "big three" carriers, I'm not sure how much of this can be attributed to Delta's culture of shared success ( in the form of profit sharing , and aligning employees with the company's goals), vs. just this individual being awesome. I think it also has to be pointed out how good the optics of this are. When you see something like this as a passenger, you can't help but be impressed, and immediately have a lasting positive impression of the brand. Bottom line A Delta flight was delayed by hours and apparently then had a shortage of ramp workers to load bags onto the plane. So the pilot took the situation into his own hands, and went to the ramp to load bags himself. That shows an incredible amount of initiative… how cool to see!