Aura System

American Airlines AI System Automatically Removes Passengers from Flights Ahead of Connections

American Airlines' automated rebooking system keeps removing passengers from flights when it predicts they will miss a connection, even when they still make it to the gate in time. The result is that seats get released to someone else, passengers are turned away from flights they could have boarded, and American may owe involuntary denied boarding compensation when its algorithm gets it wrong.