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Passenger at Phoenix Sky Harbor Airport with airport gate in background

Image: PJSC "UAC" · CC BY-SA 4.0 · via Wikimedia Commons

Aviation SafetyBy The Touch & Go EditorialPublished Aug 9, 1:15 PM2 min read

United Airlines Sued for Alleged Collusion Leading to ICE Detention of Passenger at Phoenix Airport

A Zimbabwean passenger claims United Airlines cooperated with ICE agents to summon her for detention at Phoenix Sky Harbor, leading to two weeks in custody and a legal battle.

The gist

United Airlines faces lawsuit alleging it helped ICE detain a passenger at Phoenix airport via misleading gate announcements.

A passenger on a United Airlines flight alleges the carrier colluded with Immigration and Customs Enforcement (ICE) to facilitate her detention at Phoenix Sky Harbor Airport. Patience Gore, a Zimbabwean national, was summoned repeatedly by United’s gate agent to the departure gate, where three undercover ICE officers waited to detain her. Gore was subsequently held in detention for two weeks before a judge ordered her release.

The incident unfolded late on March 15 when Gore and her partner arrived at Phoenix Sky Harbor to fly United flight UA-483 to Washington Dulles. They had checked in, dropped their bags, and passed through TSA security without incident. While waiting for their delayed flight, Gore heard repeated announcements summoning her to Gate E7. Puzzled but compliant, she proceeded to the gate as requested.

On arrival at Gate E7, United’s gate agent focused solely on Gore’s boarding pass, an interaction that quickly shifted when three plainclothes ICE agents surrounded her without identifying themselves. They made clear she was not free to leave. Gore was removed from the airport and taken to detention, initially in Florence, Arizona, then transferred to Eloy Detention Center. A lawsuit details harsh conditions she endured, including sleeping on a mattress on the floor and denial of basic necessities.

Gore was detained for two weeks before a court ruled she had previously been granted withholding of removal, noting her removal to Zimbabwe was unlikely in the near future. The detention caused her to miss scheduled in vitro fertilization treatment; a later cycle was unsuccessful. She subsequently filed a legal complaint accusing United Airlines of negligence and false imprisonment related to the events at Phoenix Sky Harbor.

The lawsuit highlights that United Airlines is prohibited from communicating with law enforcement agencies such as ICE about passengers, barring certain exceptions. It claims United controlled the passenger announcement system and misused it to create a false impression of airline business, solely to lure Gore to the gate for detainment without a legitimate airline-related reason.

Gore’s suit argues the presence of ICE agents at the gate, the repeated public announcements specifically naming her, and the gate agent’s sudden shift in attention once she was identified, demonstrate a coordinated effort between United staff and ICE. The complaint seeks damages exceeding $75,000 and punitive damages in response to the alleged abuse of authority and violation of her rights.

United Airlines has yet to issue a public response regarding the lawsuit. This case sheds light on sensitive issues at the intersection of airline passenger rights, immigration enforcement practices, and the roles that airlines may play in facilitating government actions within airport terminals.

The outcome of this legal challenge may have broader implications for airline policies concerning coordination with immigration authorities at U.S. airports, especially the use of gate announcements and passenger data privacy. It underscores the tension between airline operational protocols and the protection of passenger civil liberties in the increasingly complex travel security environment.

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Frequently asked questions

What triggered Patience Gore's detention at Phoenix Sky Harbor Airport?
Patience Gore was repeatedly summoned by a United Airlines gate agent over the airport intercom to Gate E7, where she was detained by three undercover ICE agents.
How long was Patience Gore held in detention and under what conditions?
She was held for two weeks, initially at Florence, Arizona, then Eloy Detention Center, experiencing degrading conditions including sleeping on a floor mattress and denial of basic necessities.
What legal claims does Patience Gore make against United Airlines?
The lawsuit accuses United Airlines of negligence and false imprisonment, alleging the airline misused passenger announcements to purposefully facilitate her detention by ICE at the gate.
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